FAQs

Frequently Asked Questions (FAQs)

1. What is GoBuy?

GoBuy is an online store specializing in stylish and practical women’s bags and handbags. We offer a selection of bags designed for everyday use and different occasions.

2. What company operates GoBuy?

GoBuy is operated by TrustCart LLC.

Business Address:
1500 N Grant St, Ste 56328
Denver, CO 80203
United States

3. How can I contact GoBuy?

You can contact our customer support team by email:

gobuy01234@gmail.com

We aim to respond within 1–2 business days.

4. How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment.

5. How long does shipping take?

Our estimated delivery time is generally 5–7 business days after dispatch.

Delivery times may vary depending on the destination, shipping carrier, customs, weather, and other circumstances outside our control.

6. Will I receive tracking information?

Yes. Tracking information will be provided where available after your order has been dispatched.

Please allow some time for the tracking information to become active after the carrier scans your package.

7. Can I cancel my order?

If you need to cancel your order, contact us as soon as possible at gobuy01234@gmail.com.

We will try to accommodate cancellation requests received before the order is dispatched. Once an order has shipped, cancellation may no longer be possible.

8. What is your return policy?

Eligible products can generally be returned within 30 days of delivery, provided they meet our return requirements.

Items should be unused, in their original condition, and include their original packaging and accessories where applicable.

Please contact gobuy01234@gmail.com before sending a return.

9. Who pays for return shipping?

For change-of-mind returns, the customer is generally responsible for return shipping costs.

If the item is damaged, defective, or incorrect, please contact us before returning it so we can provide appropriate instructions.

10. When will I receive my refund?

Once your returned item has been received and inspected, an approved refund will generally be processed within 5–7 business days.

The time for the refund to appear in your account may depend on your payment provider or bank.

11. What if I receive a damaged or incorrect item?

Please contact us at gobuy01234@gmail.com as soon as possible.

We may request photographs or other information to verify the issue and may provide a replacement, refund, or another appropriate solution.

12. Can I exchange an item?

If you would like to exchange an item, contact us at gobuy01234@gmail.com.

Exchanges are subject to product availability and the applicable return conditions.

13. What payment methods do you accept?

Available payment methods are displayed during checkout. Payments may be processed through secure third-party payment providers.

14. Is my payment information secure?

We use third-party payment providers to process payments. GoBuy does not intentionally store complete payment card details on its own systems.

15. Do you ship internationally?

Shipping availability depends on the destination and options offered at checkout. Where international shipping is available, customs duties, taxes, or import charges may apply depending on the destination country.

16. What happens if my package is marked delivered but I can't find it?

First, check with household members, neighbors, and around the delivery location. You can also contact the shipping carrier.

If you still cannot locate your package, contact us at gobuy01234@gmail.com with your order number and we will assist where possible.

17. What happens if I enter the wrong shipping address?

Please contact us immediately if you notice an incorrect address.

We will try to correct the address before dispatch. Once an order has been shipped, we may not be able to change the delivery address.

18. How can I check the status of my order?

If tracking is available for your order, tracking information will be provided after dispatch. You can also contact us at gobuy01234@gmail.com for assistance.

19. Do you protect my personal information?

Yes. We take reasonable measures to protect customer information. For more information about how we collect and use personal information, please review our Privacy Policy.