Shipping policy

Shipping Policy

Store Name: GoBuy
Company Name: TrustCart LLC
Business Address: 1500 N Grant St, Ste 56328, Denver, CO 80203, United States
Email: gobuy01234@gmail.com

At GoBuy, operated by TrustCart LLC, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or unexpected circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to keep customers informed.

2. Shipping Time

After your order has been dispatched, estimated delivery times may vary depending on the destination and shipping carrier.

Typical delivery time is approximately:

5–10 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs procedures, public holidays, or other circumstances outside our reasonable control.

3. Shipping Costs

Applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Any available free-shipping promotions will be clearly communicated on our website or during checkout.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Full name
Street address
City
State/Province
Postal/ZIP code
Country
Contact telephone number, where required

If you provide an incorrect or incomplete address, please contact us immediately at gobuy01234@gmail.com.

Once an order has been dispatched, we may not be able to change the delivery address.

5. Tracking Information

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the package.

6. Delivery Delays

GoBuy works with third-party shipping carriers to deliver orders.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Transportation disruptions
Customs processing
Public holidays
Government restrictions
Incorrect delivery information
Other unforeseen events

If your package appears to be delayed, please contact us at gobuy01234@gmail.com, and we will assist where possible.

7. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier directly.

If you still cannot locate your package, contact us at gobuy01234@gmail.com with your order number so we can review the situation and assist where possible.

8. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible at gobuy01234@gmail.com.

We may request photographs of the packaging and product to help us investigate the issue and determine an appropriate solution.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at gobuy01234@gmail.com with your order number and details of the issue.

We will review the order and, where appropriate, arrange a replacement, refund, or other suitable resolution.

10. International Orders and Customs

For international deliveries, orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing can also affect delivery times.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible at gobuy01234@gmail.com.

We will try to accommodate cancellation requests received before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.