Refund policy

Return & Refund Policy

Store Name: GoBuy
Company Name: TrustCart LLC
Business Address: 1500 N Grant St, Ste 56328, Denver, CO 80203, United States
Email: gobuy01234@gmail.com

At GoBuy, we want you to be satisfied with your purchase. If you are not completely satisfied with your handbag, bag, or other eligible product, you may request a return in accordance with the policy below.

1. Return Period

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be free from stains, odors, scratches, damage, or signs of use.
Include its original packaging, tags, accessories, and any items supplied with the order.
Be returned within the 30-day return period.

Items that do not meet these requirements may be refused or may qualify only for a partial refund where permitted.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: gobuy01234@gmail.com

Please include:

Your order number
Your name
The product you wish to return
The reason for the return
Photos of the item, if the item is damaged or defective

We will provide return instructions after reviewing your request.

Please do not send a return to the business address listed above unless we specifically instruct you to do so.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at gobuy01234@gmail.com.

We may request photographs or other information to help us assess the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate remedy, which may include:

A replacement
A replacement of the affected item
A full refund
Another appropriate solution agreed upon with the customer

Customers should not be responsible for return shipping costs when the return is required because we sent an incorrect, damaged, or defective product.

4. Change of Mind / Unwanted Items

If you simply change your mind or no longer want the item, you may request a return within the 30-day return period, provided the product meets our return conditions.

Unless the item is defective, damaged, or incorrectly supplied by us, the customer is responsible for the return shipping cost.

Original shipping charges, where applicable, may not be refundable for change-of-mind returns.

5. Non-Returnable Items

Certain products may not be eligible for return where they have been:

Used or worn
Damaged after delivery
Altered or modified
Returned without required original packaging or accessories
Returned after the applicable return period

If a product is marked as non-returnable on its product page, this will be disclosed before purchase, subject to applicable consumer rights.

6. Return Shipping

Customers requesting a return for reasons such as change of mind, incorrect selection, or simply no longer wanting the product are generally responsible for the cost of returning the item.

For damaged, defective, or incorrectly supplied products, please contact us before returning the item so that we can provide the appropriate instructions.

We recommend using a tracked shipping service for returns. GoBuy is not responsible for items lost in transit when the customer arranges the return without following our return instructions.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

We aim to process approved refunds within 5–10 business days after the returned item has been received and inspected. The time it takes for the refund to appear in your account may also depend on your bank or payment provider.

8. Partial Refunds

A partial refund may be considered if an item has been returned in a condition that does not meet our standard return requirements but applicable law permits a deduction.

We will communicate any applicable deduction before processing the refund where required.

9. Exchanges

If you would like to exchange an item for another product, please contact us at gobuy01234@gmail.com.

Depending on stock availability, we may offer an exchange or process the original return and refund so that you can place a new order.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at gobuy01234@gmail.com.

We will try to accommodate cancellation requests received before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides customers with additional rights regarding defective, faulty, misdescribed, or otherwise non-conforming products, those rights will continue to apply.